3rd Customer Loyalty Conference and Expo: Strengthening the Age of Engagement

Wazzup Pilipinas!

With so many competing businesses around, it is but necessary to provide enough reasons why customers should maintain their loyalty to a business establishment. If we could not stop people from trying out other products or services offered by the competition, we can persuade them to go back to us if we provide the better solutions to their needs highlighted by value-added customer service, reasonable price, quality after-sales assistance, and the likes.

The 3rd Customer Loyalty Conference and Expo, held last October 24, 2014 at the New World Hotel in Makati city, recognizes that this is the "Age of Engagement" where everyone should extend extra efforts to understand the significance of  identifying better and more aggressive ways and means to engage customers in order to keep them supporting our businesses.

There were several ideas presented by the many speakers to help key personnel from different companies plot strategies to achieve a more fruitful and harmonious relationship with our customers - the real reason why we are in business, and why we stay in business.

Companies that provide significant solutions for loyalty and rewards programs were also around to give the delegates an opportunity to network and eventually try out their products and services. The event is intended to offer prominent solutions to many requirements that would enable us to offer our customers a more engaging experience with us.

The 26th National Quality Forum: Enabling Quality Management Professionals to Become Globally Competitive

Wazzup Pilipinas!

It is in a forum where a lot of us find our passion. For me it is a life-changing event because we get to hear about the exciting things that people around the country, or the world, are doing. I find it an enriching event where there are many lessons to be learned. With all the rapid changes taking place around the world, I have often felt extremely overwhelmed. Attending similar events like a forum is my lifeline. I am grateful to be able to return home with wonderful ideas to improve my personal strategies at both my home and organization.

It is where we can also build connections. I meet people there who, like me years ago, are just starting out on their improvement journeys. These people inspire us and calls us to action with their passion and insight. It's great to be around so many like-minde​d individuals striving to create a better world. By collaborating with others, we can create new ideas to solve the new challenges brought about by a rapidly changing world.

In the networking sessions, I’ve found people who share their successes and failures as they work to improve their craft so invigorating. At the 26th National Quality Forum (NQF), an annual gathering of quality management professionals organized by the Philippine Society for Quality, Inc (PSQ), a non-stock, non-profit organization that laid down the groundwork for setting up a quality organization that can serve as a catalyst for action in the application for quality management, we become part of a worldwide movement. That feeling of belonging and being part of something global should never leave us and should continue to stay as long as we aim for the best.

Discovery Channel Presents Haiyan: After the Megastorm Video Documentary

Wazzup Pilipinas!

Your friendly neighborhood pambansang blogger was invited to watch a special advance screening of a video documentary of the dreaded disaster that hit our country.  This 60-minute special will premiere in the Philippines and across Southeast Asia on Discovery Channel this coming Saturday, November 8 at 8 PM to mark the first anniversary of the typhoon that hit the Visayan region.

The documentary revisits Tacloban months after it is pummelled by one of history’s most intense storms - Haiyan or more popularly known in the Philippines as Yolanda. It is hosted by Filipino-British television presenter and actor Trey Farley who was chosen for the role so Filipinos can equally relate to a "kababayan" half-Filipino host interviewing them and telling the story on video. Since Trey understands a bit of our Filipino language, he can easily interact with the people and be able to convince them to share their experience with truthful emotions.

The documentary is in partnership with Filipino documentary makers, Caelestis Productions Inc. They visited Tacloban to uncover and honor the heroic human effort undertaken to rebuild the storm-ravaged city and the surrounding islands in an exclusive 60-minute documentary dubbed as HAIYAN: AFTER THE MEGASTORM.

We also got to interview Emile Guertin, the Executive Producer, via phone-patch. All of this was held at the Perceptions head office at the 17th floor of the Corporate Center building located at the McKinley Business Park of Bonifacio Global City (BGC).