Thursday, March 28, 2013

Customer Contact Channels (C3) : Where Love Is In The Air

Wazzup Pilipinas !
Everyone wants to work for an environment that's cozy and conducive for working. Add that with a friendly atmosphere filled with colleagues that are all smiles and greetings every time you pass by each other.

It's not really easy to work for an outsourcing company, where most of you will have to sit down and talk to the concerns of your customers. Patience is always a virtue, and understanding different behaviors and ways of dealing with them is a must.

At Customer Contact Channels or C3, love is always in the air. Thus work becomes more like play rather than a tedious job.


C3 is your trusted partner in outsourced customer management solutions. With three decades of experience, they have become a category leader – one who employs time-tested methodologies and broad industry insights to seamlessly manage customer contacts and interactions.

Their singular focus: To build brand value with every call they answer, every email they respond to, and every web visitor that they support.

At C3, “Experience the C3 Difference” is more than their slogan. It’s a promise found nowhere else in the industry. Each client engagement begins – and grows – with their senior management team’s intimate involvement. Entrepreneurs at heart, they live their clients’ business. They learn their needs and pain points. Only then do they craft customer solutions as if the business were their own. This top-down philosophy delivers results both positive and refreshing.


C3/CustomerContactChannels manages customer contacts, even when customers are not contacting companies directly. From traditional phone and email, to emerging channels such as social media and blogs, C3 is there to positively engage and promote our clients’ brand with every contact we make with their customers. The carefully selected C3 team brings decades of experience to practice with the discipline and industry knowledge required to think beyond the basic operations of the business and deliver tangible value for clients.

C3 is owned by senior leadership – and backed by Stone Point Capital, a private equity firm that has raised and managed private equity funds with aggregate committed capital of $9 billion.

C3 solutions are efficient, streamlined and seamless across organizations – and around the globe. Their business model allows for consistent delivery anywhere their clients’ business takes them.

C3’s clients quickly discover that their commitment as their brand stewards is just the beginning – and is not easily replicated. They seek engagements borne of mutual goals and the unrelenting pursuit of excellence.

They’re creative and flexible, solutions-focused and quality-driven. They’re accountable and collaborative – and a fairly down-to-earth group of professionals. This spirit permeates our organization – and every client relationship they live.

C3/CustomerContactChannels is unlike any other outsourcer in the market for a variety of reasons:

Industry Experience
C3’s leadership team is comprised of seasoned customer management executives. They’re industry veterans with the dual perspective of both client and outsourcer. Each is uniquely qualified. Each plays a vital, defined role. Together they form a field-tested team of customer management professionals. Want to join our company? Our standards are a step above most – from the front-line supervisors to managers. This commitment to excellence ensures quality service delivery with every interaction.

Deep Executive Involvement
Clients don’t want vendors. They want partners. That’s what C3 strives to be. We seek meaning in each engagement – with your C3 team viewed as an integral part of your own. We’re committed to the entire client engagement. Senior management is present at business reviews, launch milestones and recognition events. In between, we’re never further than a phone call or email away. Because when our clients achieve success, we like to think we’ve earned it, too.

Everyone at C3 is guided by our values of accountability, open communication, and care for our internal and external C3 communities.  These values have helped us achieve a culture that is both innovative and unique at netting great results for our clients and their customers and making C3 a place where people LOVE to work.

C3 wants you to love what you do every day, and grow with them along the way.  They offer exciting employment opportunities to work with some of the biggest brands in the world, and give each C3-er a clear path follow in order to grow with the company locally, or globally.

C3 Benefits Include:
  • Family & Individual Medical Plans
  • Prescription Drug Coverage
  • Dental
  • Vision
  • Life Insurance & ADD
  • 401k
  • Flexible Spending Account
  • Short/Long Term Disability available based on eligibility requirements
  • Legal Plan
  • Employee Assistance Program (EAP)
  • Holidays
  • Paid Vacation & Sick Time
  • Paid Training
  • Tuition Reimbursement
  • Local/National Employee Discounts
  • Exciting Growth Opportunities!

So what are you waiting for? Join them now and be part of a family where love is always in the air.

Get to knoiw about C3 from the website:

or from their Facebook page:

*credits of content from the C3 website and Facebook pages.

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1 comment:

  1. It was very interesting for me to get acquainted with the information in this conference, as I believe that interaction with customers is one of the most important aspects in a business that provides various products or services. You can read even more useful tips about online reviews and draw the right conclusions. It is very good when the customer support service is able to find a common language with customers and helps in solving problems that arise.


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