Here's what transpired with my online discussion with friends on Facebook about the failure of telecom companies, specifically PLDT Home, in immediately correcting our Internet service provision at home. I've been experiencing repetitive down-time or slow-time from our Internet connection taking into account the limited bandwidth available especially on the uploading part.
When my connection was first installed, I was uploading large-size video files, as big as 30-minute averaged videos on my YouTube account, but after a few months of usage, the connection will take an hour or more to upload even just a 6-minute video.
How do the PLDT contractors resolve the problem. They call somebody at PLDT and they correct it on their side. The contractor merely checks if the problem is with the physical lines, or with the desktop/laptop admin configuration setup.
They could not return my Internet connection to the original download and upload speeds. It seems they've intentionally capped the speeds to be able to support other subscribers. They keep on enticing the public to subscribe to their services even when their infrastructure could not handle the load. You see them flaunt bandwidth-hungry applications and services, they accept subscriptions so fast, and yet they remain inefficient for after-sales services where complaints about their poor network and slow action to resolve issues rise and last for several weeks to months.



Ross is known as the Pambansang Blogger ng Pilipinas - An Information and Communication Technology (ICT) Professional by profession and a Social Media Evangelist by heart.