Freshworks Helps 7-Eleven Improve its Omnichannel Customer Experience

Wazzup Pilipinas!?

7-Eleven resolves its Philippines customer and partner support tickets faster by using the modern automations of Freshdesk

 

Freshworks Inc.,a leading software company empowering businesses to delight their customers and employees, has helped leading global convenience store 7-Eleven create a more delightful digital experience for its customers and franchise partners in the Philippines. Using Freshdesk® and Freshdesk Contact Center, 7-Eleven automates and more quickly resolves queries to deliver the same in-store conveniences to their regular customers and online shoppers.

 

Philippines Seven Corp (PSC) has been the pioneer of 24-hour convenience stores in the country with over 3000 branches. Since launching in the Philippines in 1982, 7-Eleven has been fueled by a desire to bring convenience like never before to its customers. They chose Freshdesk in 2019 to extend this philosophy to its omnichannel customer support.

With Freshworks, 7-Eleven was able to consolidate all of its customer support into one platform. The customer care team that handles the general store and payment queries and the CLiQQ group that handles queries related to the 7-Eleven Loyalty program now use Freshdesk.  As a result, 7-Eleven now has a unified control center for its customer and partner experiences in the Philippines.

“With the rise of social media use in the Philippines, we’ve witnessed a high demand for support requests on the same channels,” said Aeruh Dimalanta, Customer Care Specialist at 7-Eleven. “We got Freshdesk up and running in minutes and it helped us automate over 100,000 requests last year with easy to use automations on a platform that’s intuitive for our agents.”

Freshdesk’s easy to launch automations and pre-delivered social integrations create a more delightful work experience for the 7-Eleven customer support specialists like Aeruh. Nearly all support requests received are resolved automatically and with over 95% SLA attainment.  The improved customer experience has helped 7-Eleven in the Philippines retain and grow its customer base, as well as increase the downloads of the 7-Eleven CLiQQ app.

“Freshdesk and its contact center are built to scale for consumer brands like 7-Eleven,” said Prakash Ramamurthy, Chief Product Officer at Freshworks. “We pride ourselves with the ease of use of Freshdesk for support agents and are thrilled to see the business benefits that result from a better customer experience.”

Find out more about how 7-Eleven chose Freshworks and overcame customer experience challenges here.

 

About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global offices to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media. For more information visit www.freshworks.com.

 

© 2021 Freshworks Inc. All rights reserved. Freshworks, Freshdesk, Freshservice and the associated logos are trademarks or registered trademarks of Freshworks Inc. All other company, brand and product names may be trademarks or registered trademarks of their respective companies.

Norwegian Cruise Line Reveals its Greatest Deal Ever

Wazzup Pilipinas!?

Norwegian Offers Travellers 70% Off the Second Guest Fare and Five Free Offers with a Value of Up To US$2,900


Norwegian Cruise Line (NCL), the innovator in global cruise travel, has launched its greatest deal ever - an incredible new BOGO70 (Buy One Get One Seventy Percent Off) offer for guests in Asia. Travellers simply purchase one fare at full price and their companion enjoys up to 70 per cent savings on the second cruise fare*.

Guests will receive five free offers valued at up to US$2,900, including free open bar with a complimentary beverage package, free specialty dining, shore excursions, Wi-Fi and deals for up to two extra guests per stateroom (NCL’s third and fourth guests sail free on select sailings).

Available to book from now until December 9, 2021, this very special promotion is applicable to a wide range of 2022 and 2023 cruises to over 300 destinations in Asia, Europe, Alaska, the Caribbean as well as Australia and New Zealand.

Some of the line’s most popular itineraries are included in the offer, including close-to-home getaway: a 5-Day Japan Round-trip Hong Kong sailing or an 11-day Asia: Da Nang & Nha Trang to Singapore voyage from Hong Kong on Norwegian Sun. For the travellers planning for a long-awaited European trip, they can get on Norwegian Dawn for the 12-Day Baltic: Germany, Russia & Sweden to Denmark sailing or explore the NESCO World Heritage Sites in Greece with Greek Isles: Santorini, Mykonos & Rhodes on Norwegian Jade.

Travellers can book their next cruise with confidence and peace of mind with NCL’s Sail Safe Health and Safety protocols in place on every vessel. From pre-cruise to new and enhanced measures on board and on shore, guests can cruise with added reassurance.

Travel agents: Please click here to download a toolkit to maximise your selling potential.

*Terms and conditions apply. For more information, please click here.

For more information about NCL’s award-winning 17-ship fleet and worldwide itineraries, or to book a cruise, please contact a travel professional, call Hong Kong on +852 2165 6000 and Southeast Asia on +65 3165 1680 or visit www.ncl.com.

DOST-SEI, BPI Foundation ink partnership for ‘new’ Innovation Awards

Wazzup Pilipinas!?



The BPI-DOST Science Awards is no more.

And in comes a “new and revitalized” BPI-DOST Innovation Awards.

This, as the Department of Science and Technology – Science Education Institute (DOST-SEI) and the BPI Foundation, Inc. (BPIF), the social development arm of the Bank of the Philippine Islands, signed a Memorandum of Agreement (MOA) for the BPI-DOST Innovation Awards, a competition that aims to challenge bright Filipino students to actively participate in resolving problems in the community through science, technology, engineering and mathematics (STEM).

In a virtual ceremony held on November 29, Owen Cammayo, BPFI Executive Director, acknowledged the value of the partnership with the science department in its mission to be “agents for sustainable positive change.”

“When we started the BPI Science Awards in 1989, we did it as BPI alone. But later in 2005, it became a joint undertaking with the DOST. We are very grateful for this kind and fruitful partnership as we nurtured the country’s young scientific minds over the years,” he said.

Cammayo said the rebranding of the project comes in time for BPI’s 170th founding anniversary.

“This year, as aligned in our 170th founding anniversary, our theme is about reinvention. And so, it is just fitting that this year, we are reinventing the BPI-DOST Science Awards and we’ll give it a new and revitalized name—it’s more encompassing and hopefully, more compelling. Starting this year, we will call it the BPI-DOST Innovation Awards,” Cammayo said.

The BPI-DOST Innovation Awards shall be open to all regular junior and senior (3rd – 5th year) college students of STEM. They can join in teams composed of three (3) students, and shall showcase an innovation project that addresses problems in the fields of agriculture, disaster management, education, entrepreneurship, environment, food safety, health, security, transportation, and traffic or road congestion.

The whole cycle will begin with the Call for Proposals, beginning in the coming days, and to be followed by the following phases: proposal submission, project selection, a technical and business workshop for the top 10 teams, a 90-day period for project execution, final project presentation, and an awarding ceremony. The full mechanics and criteria will be available both in DOST-SEI’s and BPIFI’s official website and social media pages.

The competition is expected to culminate in September 2022.

DOST-SEI Director, Dr. Josette Biyo, in turn welcomed the new project and noted that the long-standing partnership with BPIFI “has been honoring excellence in research and innovation” and paved the way to development of homegrown talents in the sciences.

“DOST and BPIFI have this shared vision to boost interest and awareness on the value of S&T and innovation in the economy. We both hope to encourage many others to pursue research in the sciences and ultimately set an environment that is healthy for innovation and creation of high value products or solutions,” Biyo said.

In closing, Cammayo said the project is more than just a competition, “but a celebration of young Filipino innovators who can potentially contribute to the realization of a better and sustainable Philippines.”.