IPC Boosts Portfolio, Launches Cloud-based Contact Center Solution

Wazzup Pilipinas!

To allow contact centers to run campaigns with minimal capital requirement and faster deployment, local cloud services and data center pioneer IPC (IP Converge Data Services, Inc.) recently launched IPC VOICES, its on-demand, cloud-based call center solution for BPO companies. This straightforward, plug and play technology within the robust infrastructure of IPC Data Centers was developed in partnership with Australia-based BlueCloud Technology, a company specializing in cloud-based applications for call centers.

As IPC VOICES is a cloud service, it is an application that’s subscribed to and paid for on a monthly basis and can be up and running in a very short time. This is perfect for BPOs that need immediate expansion to accommodate new campaigns, or those that are just starting up. It is also an ideal disaster recovery and business continuity contingency. All an agent needs is a computer, a headset, and internet connectivity to use the application.

"VOICES is not just your run-of-the-mill call center solution. It doesn’t only address common operational pain points in BPOs but also highlights resiliency, accessibility and adaptability,” said IPC Director for Product Management and Marketing Niño Valmonte. “Being locally hosted in IPC Data Center, users of the application benefit from a globally-compliant, state-of-the-art facility and robust network infrastructure which ensures availability and security for their business operations.”

VOICES, according to IPC, is an acronym for Voice Over Internet Call Exchange Suite.

With IPC VOICES installed, contact center agents can work from anywhere as long as they are connected to the internet. Administrators can also make necessary system changes even through their mobile devices. “We consider this an important feature for high-risk countries such as the Philippines. This product provides contact centers a contingency plan in the event of a calamity or a breach in their physical offices,” BlueCloud Co-founder and CEO Antoine Nookadu explained.

Convenient Grocery Shopping Using BeamAndGo Remittance Service

Wazzup Pilipinas!

The founders of BeamAndGo believes that they have introduced a better way to support the families of OFWs using their remittance service that helps guard against misspent funds.

How? By sending digital certificates that are already intended for use with specific brands, services or utilities. Instead of sending cash values, an OFW can send an amount credited to ..let's say, a grocery, through the most accessible tool that majority of us use in our everyday lives. What else but our mobile phones! I think the service works even for non-smartphones so it's not required that you have an Android or iOS device which means even those with less access to expensive gadgets can avail of the service.

The BeamAndGo remittance service is so easy to use that even a child using it for the first time can conveniently find his way to use it without any problems. In fact, the system is so user-friendly that it only took me a few minutes to complete a transaction.

It's my second time to try it and though there have been obvious changes in the system interface when I accessed it for the second time, I still had a remarkably easy time to complete a transaction. Within a matter of days, the notice that I received a 2 Super8GC Php500 gift certificate/s was sent to my smartphone and informed me that it can be redeemed immediately.

MOA Globe Lights Up to Commemmorate 70th Philippine-Australian Friendship Anniversary

Wazzup Pilipinas!

Twitter users have been marking the 70th Philippine-Australian Friendship anniversary celebration using the hashtag #First70Years which culminated with a commemorative light up of the SM Mall of Asia Globe to feature the Philippines-Australian 70th Anniversary logo and images highlighting the breadth and depth of cooperation over the years.

Even though our diplomatic relations may have only started in May 22, 1946 at an office in Manila Hotel, the relationship between our nations goes back even further. At the 2011 Census, 225,000 Australians identified as having Filipino ancestry, up from 129,000 in 2001. Filipinos also remain to be one of the fastest growing immigrant communities in Australia.

Sunday, 22 May, Australia marked its 70 years of diplomatic relations with the Philippines when its first Consulate-General opened in Manila in 1946. The light up was led by Ambassador Amanda Gorely together with National Historical Commission of the Philippines (NHCP) Executive Director Vic Badoy.

The focus of Australia's development program in the Philippines is to support inclusive economic growth and political stability. Australia has been side by side with the Philippines even way back during the post-war era. Geographically, Australia was one of the Philippines’ most important neighbors and one which the people of the Philippines especially wished to cultivate. Australia has been a natural ally of the Philippines and this alliance has definitely become even stronger throughout the years.