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Tuesday, September 4, 2018

How to Choose the Right Phone System for Your Office


Wazzup Pilipinas!

There are so many alternative communication channels that are available to customers and some business owners think that it is no longer necessary to have professional phone system. The truth of the matter is that this is a very important communication system especially when it comes to sales and support. The most important thing is to make sure that you are choosing an appropriate business phone system. The good thing is that office systems have become quite affordable. Make sure you understand the option that will serve your business best as you make this decision.

Ask yourself whether you need a full system of landline phones in your office. Some people may prefer to have virtual phones that rely on mobile devices. In case you are going for desktops, you also have to understand the kind of service that you require. You can choose between the VoIP phones that run over the internet or the traditional landline phone system. If you are going for VoIP phones, will you house the system on-premises or cloud-bases. You need to provide answers to all these questions in order to choose the right phone system for your office. Here are some of the things that you need to put into consideration as you choose the right office phone system.



Functionality
You need to understand your expectations from the system before you talk to any provider. Advanced office phone systems come with the standard auto-attendant that routes and answers all the incoming calls. It also has answering rules that allows you to customize how all your calls are handled. The other standard features include call forwarding, call screening, and caller ID. Some cloud-based phone systems offer video and audio conferencing capabilities and group messaging. After identifying the functions that you require, you can shortlist the providers that have the ability to meet your requirements.

Reliability
Cloud-based are normally hosted by third-party phone service providers. This means that you will trust an outsider with the maintenance of your business communications. Make sure the capability of the provider that you choose is close to 100 percent. Ask about their data centers, redundancy measures, how they ensure that the service is in a tip-top shape, and number and location of their data centers. The data centers are importance because you need backup for your data in case a disaster takes place.

Security
The data of you company including the voice calls will travel via the public internet. Make sure you ask the provider regarding the security measures they implement to ensure your data is secure while in transit. Most subscribers normally encrypt the transmission endpoints to block any breaches and implement MFA (multi-factor authentication) to add strength to the login process for both users and administrators.

Budget
Price is a critical factor especially when you are dealing with small businesses. However, you can miss out on the best options if you put a lot of stress on the pricing. You may also end up paying for the same options through upgrades in the long run. Some of the providers who have cheap services offer poor quality. Its better to spend more but get value for your hard-earned income. In fact, you may discover that the price gap is not that big.

Your Future Growth
The business phone that you choose should serve you now and even as your business continues to grow. Think about where you would like your business to be in terms of expansion.  Make sure that the option that you choose will help you to achieve these growth objectives. Scalability is key as you need a business phone system that can accommodate more handsets as your business continues to grow.

Take Advantage of the Available Free Trials
There are so many providers that you will come across as you continue shopping around. Apart from getting quotes, you also need to take advantage of the free trials. It will help you to ensure that the given phone system works well for your business. These free trials will help you to make a learned decision.

With all this information, you can be sure of making the right decision. The most important thing is to get a business system that will meet your current and future business needs.

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