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Business process outsourcing giant Sutherland Global Services recently renewed its collaboration with Globe Business, making the corporate and ICT arm of Globe as its primary Philippine provider for both wired and wireless connectivity services as well as co-location on the telecommunications company’s world-class and state-of-the-art MK2 data center.
Company officials from the US-based BPO confirmed that Globe Business has become its current primary circuit, effectively re-establishing ties forged between two industry prime movers. It has been a partnership built around mutual business confidence and technological reliability since the BPO’s first day of Philippine operations in 2005.
Sutherland’s Associate Vice President for Technology Michael Quiambao said that the importance of seamless connectivity to the BPO and its business cannot be overemphasized. “As far as our clients’ business metrics are concerned, we are bound to honor our commitments with them. Thanks to Globe Business, we strengthen our clients’ faith in us, and in so doing, we boost our credibility with them. We have entrusted our connectivity requirements to Globe Business as the major provider of internet services where most of our applications are routed.”
This service was put to the test during the onslaught of Typhoon Pablo in 2011. Quiambao recounted that Sutherland’s Davao site was able to literally weather the storm as it suffered no disruptions in operations, thanks to the resiliency of the Globe network in the area for having withstood the elements, providing redundancy and seamless connectivity between the provincial site and its local headquarters in Makati City.
“If challenges were present, Globe Business faced them head on from its technical personnel, account managers and even their top executives, making sure they are always available to provide assistance and ensuring that we constantly achieve our internal metrics. They responded well – and fast – so we are able to fulfill our timelines and deadlines,” added Quiambao.
Above and beyond the current service, Sutherland’s Country Manager AJ Enriquez emphasized that Globe Business always finds a way to establish connectivity whenever they inaugurate a new site or branch. “This gives us the assurance that we can grow and expand to new locations quickly because we have a reliable IT partner in Globe Business that has proven to us that they also have a stake in our business. They realize that their commitment transcends beyond Sutherland but likewise to our clients.”
Enriquez adds that the account servicing of Globe Business is commendable with the people who ultimately make the difference when it comes to service delivery. “Their people have displayed the expertise and competence about the industry. Their company officials have also created a very good rapport characterized by open communication, transparency and accountability. That for us is important as we are also in the trade of communications. Needless to say, we are very satisfied. Because of its service reliability, the only logical choice for Sutherland is Globe Business.”
Newly-installed Head of Globe Business Enterprise Group Nikko Acosta said that the company is delighted with its strengthened partnership with Sutherland. “This only re-affirms our unique positioning in the IT industry, that above and beyond the superior technological offerings of Globe Business, it’s our brand of relationship and rapport with our clients that matter.”
“Apart from our complete portfolio of products and services, our people are more than ready to go further to best serve our customers, not only in the outsourcing and offshore sector but with other industries as well. All things considered, it’s Globe Business’ ‘human technology’ that ultimately sets us apart,” claimed Acosta.
To learn and experience how Globe Business can help your organization, get in touch with your Globe Business Account Manager now or log on to www.globe.com.ph/business.
PHOTO CAPTION: Only logical choice for Sutherland: The deal is consummated between Globe Business Head of Enterprise Group Nikko Acosta and Sutherland Global Services Country Manager AJ Enriquez for the corporate and ICT arm of Globe to deliver connectivity and co-location services to the US-based BPO, supported by executives from both companies led by Globe Business’ Head of Data and Managed Connectivity Alex Salud and Industry Head for Offshoring & Outsourcing Michael Agustin as well as Sutherland’s AVP for Finance Teresita Bravo and AVP for Technology Michael Quiambao.
Ross is known as the Pambansang Blogger ng Pilipinas - An Information and Communication Technology (ICT) Professional by profession and a Social Media Evangelist by heart.
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